Question 1

Is SelectAndPay free to use for customers?

Accepted Answer

Yes, completely free. There's no charge to compare prices, read reviews, or browse suppliers. You only pay the price quoted by the supplier when you book. We earn a small commission from suppliers, not from you.

Question 2

How does pricing work?

Accepted Answer

Suppliers set their own prices on SelectAndPay. When you enter your postcode and choose a service, you'll see real prices from verified local suppliers. The price you see is the price you pay — there are no hidden fees. A small service fee is included in the displayed price to cover payment processing and platform costs.

Question 3

Which areas do you cover?

Accepted Answer

We're launching across major UK cities including London, Manchester, Birmingham, Leeds, and Bristol, with more areas being added regularly. Join our waitlist and we'll notify you as soon as we go live in your area.

Question 4

What services are available?

Accepted Answer

We currently offer skip hire, scaffolding, man & van, garden clearance, and window cleaning. More service categories will be added based on demand. If there's a service you'd like to see, let us know at hello@selectandpay.co.uk.

Question 5

How quickly can I get a service booked?

Accepted Answer

Delivery and service times depend on supplier availability in your area. Many suppliers offer next-day delivery for skip hire. You'll see available dates when you compare prices.

Question 6

What happens if something goes wrong?

Accepted Answer

Contact us through the platform and we'll mediate between you and the supplier. If the issue can't be resolved, our dispute resolution process ensures you're protected.

Question 7

How do payments work?

Accepted Answer

All payments are processed securely through Stripe, one of the world's leading payment processors. Your card details are never stored on our servers. When you book, payment is taken at checkout and held securely until the service is confirmed as delivered.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. Apple Pay and Google Pay are also supported.

Question 9

What if I need to cancel my booking?

Accepted Answer

You can cancel your booking through your account. Our cancellation policy offers full refunds for cancellations made more than 48 hours before the scheduled date, 75% refunds for cancellations within 24–48 hours, and case-by-case review for same-day cancellations. Full details are in our Cancellation Policy.

Question 10

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–10 working days and returned to your original payment method. You'll receive an email confirmation when the refund is initiated.

Question 11

Do you offer any discounts?

Accepted Answer

Yes! New customers can use promo codes at checkout. We also run seasonal promotions and our referral programme gives both you and your friend 10% off. Check our homepage for current offers.

Question 12

Are the suppliers verified?

Accepted Answer

Yes. Every supplier on SelectAndPay goes through a verification process before they can list their services. We check their waste carrier licence (for skip hire), public liability insurance, and trading history. Suppliers also receive ratings and reviews from real customers after every booking.

Question 13

How do you vet your suppliers?

Accepted Answer

Every supplier must provide a valid waste carrier licence, proof of public liability insurance, and pass our verification process before they can list on the platform. We also monitor ongoing performance through customer reviews.

Question 14

What do the supplier badges mean?

Accepted Answer

Suppliers can earn trust badges based on their performance: 'Fast Responder' (replies within 2 hours), 'Top Rated' (4.5+ stars with 5+ reviews), 'Trusted Pro' (10+ completed jobs), 'Experienced' (50+ jobs), 'Reliable' (95%+ completion rate), and 'Established' (6+ months on platform).

Question 15

Is my personal data safe?

Accepted Answer

Absolutely. We comply with UK GDPR regulations and never share your personal data with third parties. Payment data is handled by Stripe and never touches our servers. See our Privacy Policy for full details.

Question 16

How much does skip hire cost?

Accepted Answer

Skip hire costs vary by size, location, and duration. A standard 6-yard builders skip typically costs £200–£350 for a week. Mini skips (2-yard) start from around £120, while large 12-yard skips can cost £350–£500. Use our Cost Calculator or enter your postcode to see real prices from local suppliers.

Question 17

Do I need a permit for my skip?

Accepted Answer

If your skip is placed on a public road or pavement, you'll need a council permit (typically £20–£65). If it's on your private driveway, no permit is needed. Your skip hire company can usually arrange the permit for you.

Question 18

What's the most popular skip size?

Accepted Answer

The 6-yard builders skip is the most commonly hired size in the UK. It holds around 50–60 bin bags and is ideal for kitchen or bathroom renovations, garden clearances, and general house clearouts.

Question 19

What can't go in a skip?

Accepted Answer

You cannot put hazardous waste (asbestos, chemicals, paint, batteries), electrical items (fridges, TVs), tyres, gas bottles, or medical waste in a standard skip. Some items like plasterboard and soil require specialist skips at a higher cost.

Question 20

Can I save money on skip hire?

Accepted Answer

Yes — compare multiple suppliers (which SelectAndPay does for you), choose the right skip size (don't over-order), keep your skip on your driveway to avoid permit fees, and book midweek when demand is lower. Check our Seasonal Pricing page for the cheapest months.

Question 21

How long can I keep a skip?

Accepted Answer

Standard hire periods range from 1 day to 14 days. Most suppliers offer 7-day hire as standard. Extended hire is available at additional cost — just check the pricing when comparing suppliers.

Question 22

How much does scaffolding cost in the UK?

Accepted Answer

Scaffolding costs vary based on the size of your property, the height needed, and how long you need it. For a typical two-storey house, expect to pay £400–£1,200 for a standard scaffolding hire. Commercial projects start from around £1,500.

Question 23

Do I need a licence for scaffolding?

Accepted Answer

If the scaffolding is placed entirely on your private property, no licence is needed. However, if any part extends onto a public pavement or road, you'll need a scaffolding licence from your local council. Most scaffolding companies handle this for you.

Question 24

How long does it take to erect scaffolding?

Accepted Answer

For a standard residential property, scaffolding can typically be erected in half a day to a full day. Larger commercial projects may take 2–3 days. Most companies can schedule erection within 2–5 working days of booking.

Question 25

Is scaffolding safe?

Accepted Answer

Yes — when erected by a qualified, insured scaffolding company. All scaffolders on SelectAndPay are verified and carry public liability insurance. Scaffolding must comply with the Work at Height Regulations 2005.

Question 26

What factors affect scaffolding price?

Accepted Answer

The main factors are: property height (number of storeys), length of the scaffold run, hire duration, access difficulty, whether a pavement licence is needed, and your location. London and the South East tend to be more expensive.

Question 27

How much does a man and van cost?

Accepted Answer

Man and van services typically cost £30–£60 per hour, depending on your location, the size of the van, and the number of helpers. A typical house move with two men and a large van costs £300–£800 for a full day.

Question 28

What's included in a man and van service?

Accepted Answer

Most man and van services include loading, transport, and unloading. Some providers also offer packing materials, furniture disassembly/reassembly, and insurance cover. Check individual supplier listings for what's included.

Question 29

How far in advance should I book?

Accepted Answer

We recommend booking at least 1–2 weeks in advance, especially for weekend moves. Some providers offer same-day or next-day service for urgent jobs, subject to availability.

Question 30

How much does garden clearance cost?

Accepted Answer

Garden clearance typically costs £150–£500 depending on the size of your garden and amount of waste. A small garden tidy-up starts from around £100, while a full clearance of an overgrown garden can cost £300–£600.

Question 31

What does garden clearance include?

Accepted Answer

Services typically include removal of garden waste, overgrown vegetation, old fencing, decking, sheds, and general garden rubbish. Some providers also offer tree trimming and stump removal at additional cost.

Question 32

Do you take away the waste?

Accepted Answer

Yes — all garden clearance providers on SelectAndPay include waste removal and responsible disposal in their pricing. Green waste is typically composted or recycled.

Question 33

How much does window cleaning cost?

Accepted Answer

Window cleaning for a standard 3-bedroom house costs £25–£50 per visit. Prices vary based on the number of windows, property height, and whether you want interior and exterior cleaning. Regular customers often get discounted rates.

Question 34

How often should I get my windows cleaned?

Accepted Answer

For residential properties, every 4–8 weeks is recommended. Commercial properties may need weekly or fortnightly cleaning. Regular cleaning prevents build-up and keeps your property looking its best.

Question 35

Do window cleaners clean inside and outside?

Accepted Answer

Most window cleaning quotes cover exterior cleaning only. Interior cleaning is usually available as an add-on. Check individual supplier listings for what's included in their price.

Question 36

How do I join SelectAndPay as a supplier?

Accepted Answer

Visit our Supplier Registration page to submit your details. Our team will review your application, verify your credentials, and get you set up. There's no upfront cost — you only pay a commission when you receive a booking through the platform.

Question 37

What commission do you charge suppliers?

Accepted Answer

We charge a competitive commission on completed bookings only. There are no listing fees, monthly subscriptions, or upfront costs. You only pay when you earn. Contact us for current commission rates.

Question 38

How do I get more bookings?

Accepted Answer

Keep your profile complete with photos and accurate pricing, respond to enquiries quickly (earn the 'Fast Responder' badge), maintain high ratings by delivering excellent service, and ensure your availability is up to date.

Question 39

How do supplier payouts work?

Accepted Answer

Payouts are processed through Stripe Connect. Once a job is confirmed as complete, funds are released to your connected Stripe account. Typical payout times are 2–7 business days depending on your bank.

Question 40

Can I set my own prices?

Accepted Answer

Absolutely. You have full control over your pricing. Set prices by skip size, duration, service type, and coverage area. You can update your pricing at any time through your supplier dashboard.

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Trust & Safety

Skip Hire

Scaffolding

Man & Van

Garden Clearance

Window Cleaning

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